Lydia A. Vance

5140 N. High St. Apt. 310, Columbus, Ohio 43214

 

~Fluent in English and Russian~~~Notary Public~

EDUCATION

DeVry University - Columbus, Ohio                                                    

Bachelor of Science in Computer Information Systems

 

COURSES

·   System Analysis and Design

·   Operating Systems and Architecture

·   Web Design using HTML and ASP.NET

·   Database Design and SQL

 

TECHNICAL SKILLS

Knowledge: SQL, VBA

Experience with: MS Access/Excel Programming in VBA, SQL Server, Crystal Reports, Business Objects, C#, .NET.

Proficiency in: Microsoft Office Suite

 

TECHNICAL PROJECTS

System Analysis and Design: In a team setting, brainstormed possibilities for designing a retail information system, constructed use case and entity relationship diagrams as well as prototypes

Database project for the American Red Cross: In a team setting, used MS Access and VBA to build a functioning database with multiple tables, forms and queries, for the American Red Cross of Greater Columbus Emergency Services

Database projects for Nationwide Children’s Hospital: Individual projects using Access and VBA to build an appointment tracking database and draw statistical conclusions from surveys.

QI Project for Nationwide Children’s Hospital: summarized large amounts of patient data for presentations by administrators and physicians.

ADPI Intermedix Rapid Response Team: designed and built three databases to expedite the work of the Columbus office RRT. Also performed occasional printer and PC troubleshooting.

 

 

EMPLOYMENT

 

ADPI Intermedix— Credit Balance Department04/2013 – Present

·   Research on average of 250 patient accounts a week for the cause of credit balances and overpayments

·   Contact insurance companies as needed regarding overpayments and obtain relevant documentation for processing.

·   Keep accurate logs of activities for view by management and 12 clients.

·   Deliver consistent results of processed refunds for all clients.

·   Special projects – at least one weekly. These projects usually involve data analysis and reporting using MS Access and/or Excel.

·   Manage a large workload in a quickly-paced environment with minimal supervision.

 

 

ADPI Intermedix— Rapid Response Team Columbus01/2010 – 04/2013

·   Responded to EMS client requests in a timely manner

·   Researched patient accounts and shared findings with EMS clients, management, and co-workers

·   Designed/Built databases in MS Access to expedite the work of the Columbus office Rapid Response Team

·   Reported patient satisfaction survey results and present findings and trends to management

·   Made calls to insurance companies and/or patients in order to clarify claims process or account status

·   Addressed attorney requests, by phone, mail, fax and file transfer.

·   Occasional payment processing and adjustments

·   Ran weekly reports requested by clients in order to address specific recurring issues

·   General procedures of ambulance billing and familiarity with the company departments and functions

 

 

 

 

 

Information Services Intern—Nationwide Children’s Hospital                     10/2008 –10/2009

·   Performed upgrades and migrated user profiles onto the new PCs

·   Software/Hardware troubleshooting, including connecting remotely to PCs

·   Designed/Built databases and reports using MS Access and Crystal Reports

·   Designed, Built, Maintained databases with front end in MS Access, allowing users make custom edits to the database and address data requests by the database users.

 

Assistant Instructor –Metro Martial Arts and Fitness                02/2008 –01/2010

·   Assisted the head instructor in teaching children ages 6-12 the basics of martial arts and self defense

·   Taught proper implementation of techniques, control and exercising good behavior towards each other

·   Interacted with parents to address any concerns or requests they may have about their children.

 

 

 

Tutor/Faculty Assistant – DeVry University                                 08/2007-10/2008             

·   Engaged in discussions to best help students in understanding course materials, and facilitated study groups

·   Assisted professors during classes, graded papers and addressed students’ concerns

·   Occasionally performed front desk duties which involved answering the telephone and making/logging tutor appointments

·   Intermittently stayed after hours to accommodate students’ needs